JD: DLI Assignment

Rollout Plan

Overview

The multimedia eLearning PSMA course has been designed and developed to be delivered as part of the Established Radiographer Reporters training package, an eLearning solution to provide PET-CT reporters with 3+ years of experience further, specialised training in subject areas where there is a business need for education. The course is a self-paced, asynchronous course and consists of 4 modules, broken down into lessons which contain content in the form of text blocks, interactive activities, images, knowledge checks and case-based quiz scenarios. Design and development decisions were made to account for the 3 phases of rollout:

Pre-Planning involves deciding upon a platform where the education can be rolled out to:

· provide a seamless user learning experience and

· track learner activity and completion data that can be recorded and reported on

Rollout involves actions such as:

· deciding on and setting up the learning platform

· testing

· what staff and/or learner training may be needed

Post Rollout includes actions that include:

· information, training and support to staff and learners

· measuring engagement

Learning Management System (LMS)

The eLearning will be rolled out using a LearnDash LMS, a fully customisable WordPress plugin that is adaptable and flexible for the business needs. The LMS will sit on the PET-CT Academy website and provide easy all-in-one-place access to learning, information about the academy and booking system for face-to-face/virtual training. Designing our own platform gives us full control over what it looks like and how it operates. Features within the platform will include:

· Integrations (API interface): communication with other systems we use (e.g., CRM, Zoom, historical data migration)

· Scalability and availability: support of future growth, eCommerce solution for future

· Customisation: PET-CT Academy branding, customisable UX/UI

· Course organisation: learning pathways, personal learning recommendations, social learning capabilities

· Gating: make courses only available for sign up from specific email addresses (e.g., @nhs.net)

· Content creation: integration with eLearning authoring tools, easy to update content, blended learning

· Rewards: certification path, gamification

· Reporting and analytics: track learner performance, attendance tracking, export of data

· AI capabilities

Rollout roles

Managing Content

Content will be added as both SCORM files to the LMS and also using the built in course builder functionality to align with branding and a customised UI. The Seek/Sense/Share model will not be used as content is being migrated from an existing LMS where this process had already previously taken place.

Moderation and Community Management

eModeration is facilitating online collaboration, through the modelling, conveying and building of knowledge or skills. The Learning Developer/ID will support the academy’s Marketing & Events Coordinator in taking on the dual role of moderation and community management. As the cohort gets bigger, it is anticipated that an additional staffing resource will be needed.

Administration and Maintenance

Fixing all issues as they might appear and ensuring all operations are on track is the responsibility of the Academy’s LMS Administrator. They are also responsible for LMS training and support, teamwork and collaboration with team members.

Rollout Plan Steps

Launch Resources

Resources needed include LearnDash LMS, Articulate Rise 360 SCORM files, marketing plan and allocation of time. The launch of the new LMS and course(s) will be the focus of the academy’s education team and it is expected that during all stages of the launch this work will take priority.

Launch Plan

The LMS go live date is planned for May 1st, 2024. This date considers time allocation for steps 1-10 of the rollout plan, based on the design, development and introduction of a new LMS.

Soft Launch

A select group of 10 users currently enrolled on courses in the existing LMS will be asked to access training from the new LearnDash LMS and provide feedback. The feedback form will be designed specifically to gather information on the UX experience, and any technical issues experienced.

Training and Support

The LMS administrator will work collaboratively with the ID to produce training support resources for users accessing the training, and for anyone in an admin role within the LMS. The Community Manager will field non-technical queries from users and the LMS administrator will focus on technical support and functionality.

Final Rollout

At this point, all technical issues and UX design issues based on feedback from the soft launch should be resolved. Existing users will have been migrated to the new LMS and enrolled in the new course(s) and informed of the new training platform.

Engagement and Personalisation

Learning marketing will include:

Asking the Academy Director to provide credibility to the training through introduction video.
Marketing Support Manager will be promoting the digital learning through CRM email shots, social media.
Experienced PET-CT reporters will be discussing the benefits of the programme to their mentees.

(Adapted from Digital Learning Institute, 2022).

Accessibility

Accessibility considerations for any course rollout usually include:

Checking that all images are alt tagged with descriptions to support screen readers
Providing closed captions on videos and transcripts for any audio
Content audit/review for accessibility issues

Gamification

Gamification is not a current feature, however, plans to be able to include leader boards, badges and micro-credentials have been considered when choosing the LMS.

Nudging

Nudging will include:

· Next steps are outlined at the end of each module and upon completion of the course.

· Line Managers will remind employees of completion dates for courses.

· Consistent approach to emails and notifications from the LMS

· Learner feedback survey

(Adapted from Digital Learning Institute, 2022).

Commentary

Rationale for choosing LearnDash

When choosing LearnDash as the new LMS, it was important to consider the needs of the learners accessing the training courses. To help with this, the learner personas were revisited to ensure that LearnDash functionalities would align with the learners' needs and preferences:

For learners who are not really tech savvy outside of their day-to-day work use of technology, LearnDash is fully customisable to include a user interface that is not overly complex and is easy to navigate
For the digital natives, LearnDash is an intuitive LMS which will allow users to access training on any device
Information can be chunked into consumable, digestible learning modules and set out within clear learning pathways and consumed on the go, or at a pc
Social learning - LearnDash allows us to set up forums where learners can participate in discussion around their learning

Furthermore, LearnDash allows us to assign roles within the system, giving full admin rights to the learning developer and LMS system administrator, but also lesser access to others who may need to access/update their content as course owners. LearnDash will allow us to create visibly appealing courses using the course creator functionality, but also allows for us to add SCORM files for existing content without having to rebuild all courses initially. The reporting function of LearnDash also allows us to create bespoke reports that fit our needs.

Reflections on the go live plan

It's important to allow enough time for the rollout of the training and the new LMS. Not having to rush and having the luxury of choosing a realistic go live date makes the plan achievable without placing excessive stress on everyone involved in the rollout. The rollout plan template provides a clear timeline and is useful in making sure all boxes are ticked and time is allowed for the important aspects of technical testing and user experience testing.

Reflections on staffing

The Academy education team is only a small team of 4 people. This means that people often have to wear several hats and take ownership of more than one aspect of the rollout plan. It's therefore really important to make sure everyone is clear on their roles and the roles of others enabling them to work collaboratively as a team. Presently, our courses are asynchronous and our audience is relatively small so the role of community manager, for example, is limited. At some point in the future, as we look to widen our learner base, we will likely have to consider taking on additional staff and assigning specific roles, e.g., community manager.

Rationale for engagement tactics

Our team is fortunate to have a marketing specialist and an events and marketing coordinator who take on much of the course promotion work through our CRM, mailshots and social media. Our Academy Director is also invested in the training and we use him to provide credibility to the training through an introduction video. We don't currently use gamification to engage our learners but it is an area that we'd like to develop in the future and the ability to do this within our chosen new LMS was a consideration from the outset. This will take more thought on what elements we'll introduce as we have a cross section of digital natives and also learners who aren't that interested in collecting badges etc. Nudging techniques are already a proven part of our process with our current LMS and course releases.

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